Frequently asked questions
Everything you need to know about ordering from Threadly Co — shipping, delivery times, returns, sizing and how our made-to-order printing works. Still stuck after reading? A real person answers every email.
When will my order arrive?
Orders are made-to-order and typically take 1-3 business days to produce, plus 5–7 business days for shipping.
Can I return or exchange an item?
We accept returns for defects reported within 7 days. Exchanges are not available due to our made-to-order process.
What if my item is damaged or misprinted?
In the rare event of a defect, contact us within 7 days for a resolution.
What does 'printed on demand' mean?
Each item is made-to-order, reducing waste and ensuring you get a freshly printed product just for you.
How do I choose the right size?
Refer to our sizing chart on each product page for guidance in selecting the best fit.
How do I care for the print?
Follow this simple advice: Machine wash cold inside out, tumble dry low, and avoid ironing directly on the print. to keep your tee looking fresh.
Is checkout secure?
Yes, we use secure encryption to protect your personal information during checkout.
How can I track my order?
Once your order ships, we'll send you a tracking number to follow its progress.
How do I contact you?
Reach out to us via email at [email protected], and we'll respond within 1 business day.
Where do you ship?
We ship worldwide. Your exact shipping rate is set by your destination country and shown at checkout before you pay.
Still stuck? Read our shipping and refund & returns policies, or get in touch.